Question 1

Where is the clinic located? Is it easy to get to?

Accepted Answer

Aspira TCM Clinic is located at Room 2706, Saxon Tower, 7 Cheung Shun Street, Lai Chi Kok.

It is a 2-minute walk from Exit D2 of Lai Chi Kok MTR Station and also close to the Cheung Sha Wan Plaza bus stop.

For drivers, there is also a parking lot in the building, costing HK$25 per hour (price may be subject to change).

Very convenient.

Question 2

What are your opening hours?

Accepted Answer

Aspira TCM Clinic is open Monday through Sunday, as we understand that illnesses are not limited by the day of the week.

We are open daily 10:00 AM – 2:00 PM and 3:00 PM – 7:00 PM (closed 2:00–3:00 PM for lunch), except for Chinese New Year or certain special days when we will be closed all day.

We recommend checking the latest clinic hours via WhatsApp beforehand and choosing the most convenient time slot to book.

Question 3

How is pricing calculated? Are there any hidden charges?

Accepted Answer

We provide clear pricing for each treatment item upfront. Initial consultations, follow-up visits, and any add-on treatments are all discussed and agreed upon before proceeding. Our pricing is fully transparent with no last-minute surcharges.

Question 4

Can I use medical vouchers or claim from insurance?

Accepted Answer

Some services may be eligible for medical vouchers or insurance claims depending on your plan's terms and conditions. We recommend sending us your policy requirements and we can assist you in preparing the necessary documentation.

Question 5

What is the fastest way to book an appointment?

Accepted Answer

The fastest way is to send your name, contact number, the problem you want addressed, and available appointment time via WhatsApp. We will reply as soon as possible and arrange the most suitable time for you.

Question 6

Can I cancel or reschedule my appointment at short notice?

Accepted Answer

Yes, please notify us as early as possible so we can help you arrange another time slot. The earlier you let us know, the easier it is to find a time that works for you.

Question 7

Can I book an appointment on behalf of a family member?

Accepted Answer

Yes, you can provide the patient's basic details, main concerns, and available time slots on their behalf. We will follow up to confirm the information and ensure we arrange the right practitioner and time for them.

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Frequently Asked Questions

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